Refund / Return Policies
At HydroWave, LLC. we stand behind all our products. HydroWave™ products are tested to insure that they will perform to the highest standards. We pride ourselves in the way we treat our customers. We realize that our customers deserve a quality product and good service, and if problems do arise, we do everything possible to address them promptly and fairly. We are open to any comments or suggestions that you may have to improve our performance.
Please look for updates, owner's manuals and a FAQ page soon on our website.
Send us your questions and they may appear on our FAQ page.
Refund / Return Policy
Refund Policy - HydroWave pre-orders will be refunded in full by request before time of shipment of the product without obligation.
Product Return Policy - HydroWave products come with a limited one year warranty against manufacturer defects. HydroWave, at its option, will repair or replace this product if returned in original packaging within the warranty period. Prior to returning, please contact HydroWave Customer Service via email or phone for a return authorization number. Full warranty information will be included in the package.
For HydroGear / HydroWave Apparel Products policies please refer to the information on the HydroWave Apparel products website.
We reserve the right to update and modify our policies without notice.